Final Assessment– Final Project
The report should be
between 6000-7000
words and in APA
format.
Assessment
Description
Al Gharbia
Hospitals – Sila Hospital
You are asked to write a report that explains your plan to
improve quality in the hospital. The plan should include the following
information as it applies to the hospital you have chosen:
Company background
Include a brief description of the
hospital and also make sure to include vision and mission statements. List
strategic objectives for the hospital then conduct a SWOT analysis to only list
major factors in each category of the analysis.
Rationale for adopting TQM (Total Quality Management)
This section should include how TQM
should help the hospital achieve competitiveness. Core competencies are to be
stressed along with competitive strategies. Implementation of ISO 9000 should
be discussed in relation to TQM.
Requirements for improving Quality
This section should include the
following information as they are required for implementing and improving
quality:
-
Mechanisms developed by the hospital that focus
on their adoption of one or different philosophies and their impact on their
success.
-
Leadership factors that are critical for success
of quality program in the hospital.
-
A description of the culture adopted by the hospital
and its appropriateness to the quality system.
-
Policies adopted by the hospital in order to
operate ethically, the role of managers in that respect, and relevance of
ethics to quality management.
-
Policies adopted by the hospital in order to
achieve a motivated workforce and to find its employees’ needs.
-
Mechanisms adopted by the hospital to detect
customers’ changing needs on a continuous basis.
-
Mechanisms adopted by the hospital to build partnerships
in order to continuously improve quality.
Implementation plan with justification
This section should include a plan
to improve quality. As the hospital has already implemented some level of
quality, the description of the existing quality processes should be included
in addition to the plan for improvement.